CRMNEXT Expands to BUSINESSNEXT
Intelligent Composable Platforms and Solutions.
Composable platform
SOLUTIONS OUT-OF-BOX
crm
Get the power to upgrade your business at every level - from sales to service to marketing
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customer
Build digital journey with intelligence, for the smarter and smoother self-service customer experience.
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data
Turn data into action. AI & ML help you develop insights and strategies from all your data sources.
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WORK
Deliver unparalleled customer experience by empowering workforces with our one-stop Generative AI solution and fuel business growth like never before.
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Success Stories
In our customers' words, how we got them ready for anything the future could bring.
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Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network
Maximizing Customer Lifecycle Value With A Smart Customer Service Platform
Fuelling Growth, Profits And Loyalty On A Modern CRM Platform
86% Improvement In Customer Loyalty Index
240% Increase In Lead Conversions And More High-Impact Results Below
Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses
Delivering end to end, omnichannel, timely resolutions for customer issues
90% Reduction in average service turnaround time and more transformations inside
Deliver Next Generation Customer Engagement & Experience
400% Increase In CASA Leads & More Transformations Inside
400% Increase In CASA Leads & More Transformations Inside
Seamlessly onboarding customers with a unified platform
Transforming relationships through NEXT generation Digital CRM
90% Reduction in Service TAT
Digital Transformation on a Unified Platform
Delivering a unified experience across channels
Gaining Agility with Next Generation Operating Model
BUSINESSNEXT recognized as a Leader
Forrester Wave™ Financial Services CRM, 2023
Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below
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Prospecting and Outreach
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Lead Generation and Prioritization
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Customer Insight and 360 View
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Account Opening
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Customer Self-Service and Engagement Capabilities
scale upDon't get locked in
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Any cloud
Achieve peak performance
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Choose from public, private or hybrid
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Scale on demand
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No proprietary lock in
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Regulator compliant
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Private Landing Zones
Be fully compliant and secure
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Private landing zones
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Inbuilt, agile security capabilities
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PCI DSS, GDPR, ISO and more compliance enabled
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total
experience delivered
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![Relevant & Timely, CX]()
Relevant & Timely, CX
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Exceed expectations in every interaction
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Know just what your customers need, and deliver anytime, anywhere
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Create user experiences that make them vouch for you
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![Help your people achieve]()
Help your people achieve
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Put employees in total control with a 360-view customer dashboard and action centre
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Make the mundane easy, to make your workforce more efficient
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Make cross-selling easier with more access to information and insights
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![Enable partners to grow your business]()
Enable partners to grow your business
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Equip your partners to capture, nurture customers everywhere.
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Improve responsiveness and channel partner productivity.
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Enhance partner capabilities for increasing revenue and coverage, faster.
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high impact
Delivered
Leaving A Trail Ofsuccess
We're no stranger to making headlines. see what a difference our help has made
BUSINESSNEXT revolutionizes the BFSI Industry with Digital Transformation and AI
Sushil Tyagi, Executive Director, in conversation with CXO TV shares his views on the challenges and opportunities for BFSI in the face of technology revolution
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BUSINESSNEXT positioned as a ‘Leader’ in global Financial Services CRMs
A report by the Forrester Wave™ Financial Services CRM, 2023
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Deloitte India enters into a strategic alliance with BUSINESSNEXT
Aims to accelerate innovation in banking and insurance across APAC and the Middle East
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