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CRMNEXT Expands to BUSINESSNEXT

Intelligent Composable Platforms and Solutions.

crm

Get the power to upgrade your business at every level - from sales to service to marketing

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customer

Build digital journey with intelligence, for the smarter and smoother self-service customer experience.

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data

Turn data into action. AI & ML help you develop insights and strategies from all your data sources.

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WORK TM

Deliver unparalleled customer experience by empowering workforces with our one-stop Generative AI solution and fuel business growth like never before.

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inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

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Arab Bank

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Khan Bank

Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

BDI Bank

Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

HDFC Bank

86% Improvement In Customer Loyalty Index

National Bank of Oman

240% Increase In Lead Conversions And More High-Impact Results Below

SBI Bank

Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

Reserve Bank of India

Delivering end to end, omnichannel, timely resolutions for customer issues

AXIS Bank

90% Reduction in average service turnaround time and more transformations inside

IndusInd Bank

Deliver Next Generation Customer Engagement & Experience

Kotak Bank

400% Increase In CASA Leads & More Transformations Inside

Kotak Life Insurance

400% Increase In CASA Leads & More Transformations Inside

TP Bank

Seamlessly onboarding customers with a unified platform

Tata AIA

Transforming relationships through NEXT generation Digital CRM

PNB Metlife

90% Reduction in Service TAT

Security Bank

Digital Transformation on a Unified Platform

Bajaj Allianz

Delivering a unified experience across channels

Max Life

Gaining Agility with Next Generation Operating Model

SBI Life

Change ready technology platform that streamlines and accelerate Insurance

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

Pick Up

Industry Editions

Ready for immediate use, right out of the box and solutions that make change easy, fast and simple.

scale upDon't get locked in

  • Any cloud

    • AWS
    • Cloud Foundry
    • Google Cloud
    • IBM Cloud
    • Open Shift
    • Oracle

    Achieve peak performance

    • Choose from public, private or hybrid

    • Scale on demand

    • No proprietary lock in

  • Regulator compliant

    • Private Landing Zones

    Be fully compliant and secure

    • Private landing zones

    • Inbuilt, agile security capabilities

    • PCI DSS, GDPR, ISO and more compliance enabled

total

experience delivered

  • Relevant & Timely, CX

    Relevant & Timely, CX

    • Exceed expectations in every interaction

    • Know just what your customers need, and deliver anytime, anywhere

    • Create user experiences that make them vouch for you

  • Help your people achieve

    Help your people achieve

    • Put employees in total control with a 360-view customer dashboard and action centre

    • Make the mundane easy, to make your workforce more efficient

    • Make cross-selling easier with more access to information and insights

  • Enable partners to grow your business

    Enable partners to grow your business

    • Equip your partners to capture, nurture customers everywhere.

    • Improve responsiveness and channel partner productivity.

    • Enhance partner capabilities for increasing revenue and coverage, faster.

high impact

Delivered

1 million +users

In Banking & insurance industry

1 billion +customers

Managed On Platform

85%workforce

Using the platform in every implementation

Leaving A Trail Ofsuccess

We're no stranger to making headlines. see what a difference our help has made

BUSINESSNEXT revolutionizes the BFSI Industry with Digital Transformation and AI
BUSINESSNEXT revolutionizes the BFSI Industry with Digital Transformation and AI

BUSINESSNEXT revolutionizes the BFSI Industry with Digital Transformation and AI

Sushil Tyagi, Executive Director, in conversation with CXO TV shares his views on the challenges and opportunities for BFSI in the face of technology revolution

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BUSINESSNEXT positioned as a ‘Leader’ in global Financial Services CRMs
BUSINESSNEXT positioned as a ‘Leader’ in global Financial Services CRMs

BUSINESSNEXT positioned as a ‘Leader’ in global Financial Services CRMs

A report by the Forrester Wave™ Financial Services CRM, 2023

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Deloitte India enters into a strategic alliance with BUSINESSNEXT
Deloitte India enters into a strategic alliance with BUSINESSNEXT

Deloitte India enters into a strategic alliance with BUSINESSNEXT

Aims to accelerate innovation in banking and insurance across APAC and the Middle East

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