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Aim Higher

Today & Tomorrow

  • personalized journeys

    personalized journeys

    Enable end to end digital journeys for faster fulfilment across touchpoints and channels.

  • Cross sell

    Cross sell with 1:1 offers

    Zero-touch, autonomous sales processes for superior product targeting with personalized offers, that boosts product holding per customer.

  • AI powered mobility

    AI powered mobility

    AI-driven day planners, alerts, conversational strikers & nudges for sales executives & supervisors on the go to sell more, faster.

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

serve

to delight

Increase first touch resolutions

Resolve customer issues at first contact itself with AI guided resolution journeys and straight through processes.

Reduce cost to serve

Minimize costs by eliminating silos and deploying hyper automation in service processes across touchpoints, channels.

Be where your customers are

Engage and serve to sell across modern, traditional channels with Open Communication Platform (OCP)

market 1:1

Unlock growth

  • ROI driven campaigns

    ROI driven campaigns

    Create Multichannel, Multiwave, Multistep Campaigns with event triggered responses

  • AI driven Personalization

    AI driven Personalization

    Use AI powered templates management that uses pre-defined templates or intelligently personalizes one without HTML coding with AI suggestive keywords or content.

  • Smart Analytics

    Smart Analytics

    Natively embed A/B and multivariate testing and enable rule based-algorithmic attribution

AI driven operating model

trinity cross-sell modeler

  • Whitespace analysis
  • Machine learning
  • 1:1 personalized

Catalyst performance modeler

  • Intelligent planning models
  • Real-time tracking
  • Guided achievement

Predictive analytics

  • Churn probability
  • Customer lifetime value
  • Win probability

Scoring models

  • Lead scoring
  • Contact scoring
  • Account scoring

build

to shape-shift

delete chaos &

confusion with organized systems

integrate processes &

people into one unified workflow

reinvent consumer journeys &

work models to upgrade your business

Discover

CRM & how it can empower you

Pick Up

Industry Editions

Ready for immediate use, right out of the box and solutions that make change easy, fast and simple.

inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

view all
Arab Bank

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Khan Bank

Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

BDI Bank

Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

HDFC Bank

86% Improvement In Customer Loyalty Index

National Bank of Oman

240% Increase In Lead Conversions And More High-Impact Results Below

SBI Bank

Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

Reserve Bank of India

Delivering end to end, omnichannel, timely resolutions for customer issues

AXIS Bank

90% Reduction in average service turnaround time and more transformations inside

IndusInd Bank

Deliver Next Generation Customer Engagement & Experience

Kotak Bank

400% Increase In CASA Leads & More Transformations Inside

Kotak Life Insurance

400% Increase In CASA Leads & More Transformations Inside

TP Bank

Seamlessly onboarding customers with a unified platform

Tata AIA

Transforming relationships through NEXT generation Digital CRM

PNB Metlife

90% Reduction in Service TAT

Security Bank

Digital Transformation on a Unified Platform

Bajaj Allianz

Delivering a unified experience across channels

Max Life

Gaining Agility with Next Generation Operating Model

SBI Life

Change ready technology platform that streamlines and accelerate Insurance

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