Redefining
Customer Experience
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Digital Account Opening
Create instant digital accounts from saving to business accounts. Enable hassle free authentication and easier access to products and services.
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Digital Lending
Accelerate lending with AI-driven journeys. Simplify KYC, smart credit approvals, and provide a seamless digital experience for both personal and business loans.
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Customer self services
Deliver instant fulfilment to over 80% service cases. Enable seamless self-service with straight through processing from simple address updates to complex Loan servicing processes.
What makes CUSTOMERNEXT
#1 choice?
An unparalleled Total Experience that surpasses all the expectations!
Reusable template repository
Easy and Faster creation of new journeys
Easy and reliable integrations
Ready to use integrations patterns for faster fulfilment
STP enabled service processes
Seamless self-services for faster fulfilment
AI Driven insights & analytics
Deep insights of customer behavior for personalized win back strategies
Omnichannel
24X7, Omnichannel accessibility with hyper personalized offers and advanced targeting
Zero code designers
Faster & Simplified journey builder for improved time to market
High observability
Continuous visibility on key KPIs, API and end to end journey health
Ultra scalable
Scale effortlessly with growing demands without compromising the performance
Get Complete Observability
with Control Surface
Real-time journey performance with API-health check, Kafka dashboard, channel performance, engagement monitoring, and more.
150+ ready ecosystem
connectors
Create journeys that customers
love to complete
Discover
CUSTOMER & how it can empower you
Pick Up
Industry Editions
Ready for immediate use, right out of the box and solutions that make change easy, fast and simple.
BUSINESSNEXT ranked #1
Forrester Wave™ for Financial Services CRM, 2025
Outperforming Global CRM vendors with the highest score for Platform offerings and Customer feedback
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Highest Overall score for Platform Offerings among all the vendors
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Highest Customer Feedback rating among all the vendors.
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Only platform with a perfect score of 5/5 for AI (Predictive, Generative, Agentic)
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Only platform with a perfect score of 5/5 for User Adoption
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Highest score of 5/5 for Vision, Innovation, and Roadmap
inspirational
Success Stories
In our customers' words, how we got them ready for anything the future could bring.
view all
Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network
Maximizing Customer Lifecycle Value With A Smart Customer Service Platform
Fuelling Growth, Profits And Loyalty On A Modern CRM Platform
86% Improvement In Customer Loyalty Index
240% Increase In Lead Conversions And More High-Impact Results Below
Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses
Delivering end to end, omnichannel, timely resolutions for customer issues
90% Reduction in average service turnaround time and more transformations inside
Deliver Next Generation Customer Engagement & Experience
400% Increase In CASA Leads & More Transformations Inside
400% Increase In CASA Leads & More Transformations Inside
Seamlessly onboarding customers with a unified platform
Transforming relationships through NEXT generation Digital CRM
90% Reduction in Service TAT
Digital Transformation on a Unified Platform
Delivering a unified experience across channels
Gaining Agility with Next Generation Operating Model