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Highlights Highlights

  • 10 K+

    Users

  • 1200 +

    Branches

  • 10 M+

    customers

  • 70 +

    Integration Touchpoints

download Success Stories

BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of technology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience.

testimonials

Henny Liu SVP

IT Digital & Front-End Solution Head - BDI Bank

what was Bank Danamon looking for

  • Modern CRM platform with seamless customer onboarding and integration

  • Smarter digital journeys with instant fulfilment capability to minimize dropouts

  • Accelerated digital lending

  • Intelligent single view of customer

  • Personalized offerings with faster approvals

  • Service modernization

  • Marketing automation

  • Smart analytics & dashboards

  • Instant digital account opening

  • Automated decisions and underwriting

  • Comprehensive borrower intelligence

solutions delivered

  • Unified CRM Platform

    With CRMNEXT, Bank Danamon Indonesia gets a single view of customers, ready connectors for integration with third-party sources and guided action centres to meet customers’ needs. Intelligent visual process designers create and deploy end-to-end journeys ranging from lead creation to fulfilment. The bank observed faster sales TAT and faster go-to-market for new products. Lead management processes are applied across liabilities, assets, cards, over-the-counter (OTC) and third-party products. Sales fulfilment workflows are designed through drag and drop functionality using Autoflow Designer. CRMNEXT helps the bank in delivering drill down, multi-axis, out-of-box and customizable reports depending on roles and geographies.

  • Intelligent Digital Journey Platform

    CUSTOMERNEXT enables Bank Danamon Indonesia as well as the customers to start dynamic instant personal and current account opening, and onboarding journeys from any channel. End-to-end on-boarding of customers using fully integrated processes on a single system with the help of Autonoma Integrations can be done through CUSTOMERNEXT. The bank can create and execute smart follow-up processes to minimize dropouts and maximize conversion rates.

  • Digital Lending Platform

    With DLP, BDI can now acquire omnichannel leads, wherein, users can also manage pipelines and track applications on a single view. Processes can be created through visual designers like Autoflow Designer and Screenflow Designer and integrate with multiple data sources to automate workflow processing and decisions on credit applications. Generating CAM/TEM Report & Offer letters based on the combination of static and user-entered data on CAM can be done through the platform.

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