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Solutions

Ready Ecosystem Connectors

Features over 150 pre-built connectors that seamlessly integrate with core banking systems, portfolio management platforms, trading systems, compliance tools, and fintech services. Streamline the investment account opening process with digital capabilities including co-browsing, video support, eSignature capture, automated KYC, Source of Wealth verification, and AML checks.

Analyse & Advice

Get a 360-degree client view, real-time monitoring of NNM flows, earnings, and investment performance and more. Augmented Analytics suite delivers advanced insights including pipeline projections, investment recommendations, portfolio rebalancing suggestions, and churn prediction through AI multidimensional scoring systems.

Modern Service

Omnichannel self-service ecosystem with real-time guidance throughout journeys, self-service capabilities for account opening, investment goal setting, risk assessment, and portfolio management. AI-enabled Customer 360 provides guided action centers with straight-through processes, scorecards, GenAI Assistants, and knowledge management with contextual search.

Marketing Automation

Capture, qualify, and nurture high value prospects using AI-powered scoring and wealth indicators. Intuitive drag-and-drop campaign designer create sophisticated multi-channel campaigns with GenAI-powered content. Performance analytics provide real-time campaign dashboards with key performance indicators, conversion funnel analysis, attribution modelling.

  • Ready Ecosystem Connectors
  • Analyse & Advise
  • Modern Service
  • Marketing Automation

Ready Ecosystem Connectors

  • Comprehensive Integrations

    Comprehensive Integrations

    • Our platform delivers over 150+ pre-built integrations enable seamless data flow across: Core transaction processing systems, Core banking platforms, Portfolio management solutions, Trading platforms, Compliance and reporting systems, Fintech service providers.

    • This extensive connector library eliminates silos between critical systems, providing a unified view of client information and enabling straight-through processing without custom development.

  • Frictionless Investment Account Opening

    Frictionless Investment Account Opening

    • Experience truly seamless end-to-end investment account opening with our integrated digital onboarding capabilities.

    • Video interaction features that provide real-time guidance throughout the application process, capture eSignatures securely, automate KYC procedures, Source of Wealth (SoW) verification, and AML checks to ensure full compliance while reducing manual oversight.

    • Our intelligent document system leverages Optical Character Recognition (OCR) technology to instantly verify investment-related documentation

Analyse & Advise

  • Ability to do, not just view with Customer 360

    Advisor Workbench

    • Deliver a comprehensive 360-degree view of client relationships with sophisticated goal tracking capabilities.

    • Advisors can monitor Net New Money (NNM) flows, earnings, and investment performance in real-time, enabling precise tracking of progress toward financial objectives.

    • Specialized predictive AI models leverage life event data collected during customer onboarding and cross- channel interactions to forecast financial goals, that are prominently displayed within the customer 360 view.

  • Close cases faster

    Augmented Analytics

    • Get advanced analytics that includes pipeline projections, fee and commission pipeline, target vs achievement and more.

    • Enable Specialized AI driven investment recommendation engines, portfolio rebalancing suggestions, portfolio review alerts, asset diversification opportunities and more.

    • Predict and manage churn with customer health score, sentiment score, churn score, engagement score and more.

    • Get Investment Risk Profiling, Know Your Customer (KYC) Risk Scoring, Advanced algorithms for risk assessment with suspicious transaction detection, unauthorized account activity monitoring, and identity verification insights.

  • Specialist AI Capabilities

    • Leverage domain-specific models that are exclusively trained on wealth management datasets for superior accuracy.

    • Instantly generate GenAI driven sophisticated visualizations and reports tailored to client needs.

Modern Service

  • ROI-Driven, Multichannel Campaigns

    Omnichannel Self-Service

    • Deliver a comprehensive omnichannel self-service ecosystem that empowers clients to manage their wealth through multiple convenient touchpoints: Customer Portal, Digital Journeys, Mobile Application, Website Chatbots, WhatsApp and more.

    • Real-time guidance is available throughout these journeys, supported by specialized generative AI-driven chatbots that provide contextual assistance exactly when clients need it most.

    • Our platform comes pre-configured with essential self-service capabilities for Account Opening and Onboarding, Investment Goal Setting, Risk Profile Assessment, Transaction History, Digital Document Management, Compliance Document Submission, Portfolio Rebalancing Requests and more.

  • Lead Management

    AI enabled Customer 360

    • Leverage AI enabled guided action centres layered on customers, contacts, products holdings and case records, with straight through processes.

    • The platform provides score cards, guided scripts, GenAI Assistants, alerts, nudges, conversation strikers, playbooks and more.

    • Users can take advantage of inbuilt knowledge management powered with GenAI and real-time contextual search.

Marketing Automation

  • Instant account opening with faster onboarding

    Streamlined Lead Acquisition

    • Transform your approach to high-value client acquisition with sophisticated lead generation capabilities designed specifically for wealth management professionals.

    • Capture and qualify leads across digital touchpoints with automated scoring and identify high-net-worth prospects through AI-powered wealth indicators

    • Nurture relationships with personalized, timely communications and convert prospects through guided, compliant onboarding workflows

  • Create attractive, responsive screens with Vivid Screen Designer

    Intuitive Campaign Designer

    • Create sophisticated multi-channel campaigns without technical expertise using our intuitive drag-and-drop campaign designer by building GenAI powered visually appealing email sequences, social media posts, and digital touchpoints.

    • Design automated nurture journeys with conditional branching based on client responses and implement A/B testing to optimize message effectiveness

    • Schedule campaigns with intelligent timing optimization and track real-time performance with comprehensive analytics dashboards

  • Verify customers and be regulatory compliant in real-time with eKYC and Video KYC

    Performance Analytics

    • Real-time campaign dashboards with key performance indicators with conversion funnel analysis across the entire prospect journey.

    • Attribution modelling to identify your most effective channels

    • Competitor benchmark comparisons within wealth management sector

inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

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Arab Bank

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Khan Bank

Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

BDI Bank

Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

HDFC Bank

86% Improvement In Customer Loyalty Index

National Bank of Oman

240% Increase In Lead Conversions And More High-Impact Results Below

SBI Bank

Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

Reserve Bank of India

Delivering end to end, omnichannel, timely resolutions for customer issues

AXIS Bank

90% Reduction in average service turnaround time and more transformations inside

IndusInd Bank

Deliver Next Generation Customer Engagement & Experience

Kotak Bank

400% Increase In CASA Leads & More Transformations Inside

Kotak Life Insurance

400% Increase In CASA Leads & More Transformations Inside

TP Bank

Seamlessly onboarding customers with a unified platform

Tata AIA

Transforming relationships through NEXT generation Digital CRM

PNB Metlife

90% Reduction in Service TAT

Security Bank

Digital Transformation on a Unified Platform

Bajaj Allianz

Delivering a unified experience across channels

Max Life

Gaining Agility with Next Generation Operating Model

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FAQ's

  • What is banking crm?

    A banking CRM platform helps in managing interactions and relationships with the retail banking customers. Banking CRM provides complete 360-view of the customer including account details, transaction history, interactions, product usage and preferences, and many more. The platform helps in understanding the customers’ needs with real-time insights and provide the right solution at the right time throughout their financial life journey.

  • What are CRM best practices in retail banking industry?

    Retail banking CRM provides personalized and omni-channel customer experiences, enhances the productivity of sales and service teams resulting in increase in digital sales. To make the most of the banking crm, harness the customer data for informed decisioning by leveraging the AI-powered customer insights and next-best action to deliver personalized experiences, Gen-AI recommendations for tailored communications and faster resolution, omni-channel engagement for seamless customer interaction and intelligent workflows & day planner for improving the efficiency of the sales & service teams.

  • How does AI in Banking CRM help in enhancing the customer experience?

    AI in Banking CRM enables the banks to create personalized customer journey. Real-time AI-powered analytics helps in predicting the needs, provide next-best actions and offer personalized products to the retail banking customers. Chatbots powered by AI provide self-services and helps in navigating the customers to the right solution thus enhancing the customer experience.

  • How is Gen AI improving customer services for retail banking customers?

    Generative AI acts as an additional hand for customer service agents as it categorizes cases based on text, identifies customer sentiments, provides case summarization and next actions to provide faster resolution to engage in more meaningful and relevant conversations with customers. Gen AI also provides email syndication to identify intent and generate quick responses in just a click. Service teams can automate service workflows like create new case or update existing ones.

  • What are the benefits of BUSINESSNEXT’s retail banking platform?

    Deliver simplified retail banking experience with BUSINESSNEXT’s retail banking platform with the power of Digital Journeys + CRM + AI, supercharged with Gen AI and AI-ready models. The platform, purpose-built for banks, provides unified omni-channel journeys, Gen AI-powered sales teams and smart bots for faster fulfilment. Leverage AI-powered real-time insights, next best actions, and alerts to provide personalized customer experience. The platform empowers your teams with analysis of customer interactions, provide summary and sentiment analysis with next-best actions to deliver unparalleled customer services.