Open Communication Platform

Make experiences that flow between

all channels

Deliver instant connect, instant response, instant delight across traditional and modern channels

Scale Seamlessly

Rapidly route high volume traffic from any channel including Whatsapp, Chatbots, Phone, Google Messengers and more to the right agents.
Increase conversions

Leverage customer-centric Recommendation Advisor (CCRA) for personalized, cross channel offers. Teams using OCP are pitching 4.5 million+ personalized offers per month.
Increase first touch resolutions

Boost first touch resolutions with AI driven enablers and dynamic knowledge, solution cards.
Intelligent & lightning fast

Automate fulfilment of any service or sales request with smart customer 360, action centers and AI driven assistance. Enable real time voice analytics, sentiment analytics with next best action suggestions for greater delights.

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

Prospecting and Outreach
Lead Generation and Prioritization
Customer Insight and 360 View
Account Opening
Customer Self-Service and Engagement Capabilities

Read the report

AI enabled

Open Communication Platform

Scale operations quickly

Connect customer 360, core systems, transactional data and more, and route high volume calls faster with omnichannel chat dialer integration, powered by MS Orleans.
Ready, omnichannel adaptors to connect with modern and traditional channels, including Whatsapp, Google Business Messenger, Twitter, chatbots, email and more for non-voice (text) engagement.
Integrate with voice telephony channels like Avaya Connect, IVR, Webex and more for voice engagement.

Faster multichannel responses

Enable RMs and agents to send pre-approved, template chat messages for quicker response.
Respond and delight instantly, reducing enquiry TATs.
Canned responses can be used across multiple channels, while maintaining contextual continuity.

Enable conversational bots

Automate engagement with conversational AI driven bots across channels and mediums.
Enable instant service ranging from fraud alerts, card blocks to insights about spending habits, overview of recurring charges and more.
Intelligently identify moments when human assistance is required, and seamlessly hand over to an agent while protecting contextual continuity.

Feel the customer’s heartbeat in real time

With an insights cards, your team is empowered with AI driven alerts, nudges, next best actions, derived from real time conversations.
Drive CSAT surveys and get real time, AI driven customer sentiment analysis.
Get insights on which conversations need attention, which product is the customer/prospect interested in and more.

Be where the customer is

Increase first time resolution by enabling agents to help customers through co-browsing sessions.
Define rules and restrictions to what the customers could see as part of the co-browsing screen.
Take on-demand screen control to assist customers in real time with best in class data security and privacy.

Speed up resolutions

Enable intelligent, extensive routing logic on drag and drop driven Routing Builder.
Employ AI driven predictive routing, pre-defined allocation policies and queues for your agents to engage with both inbound and outbound conversations.
Intelligent routing logic identifies free, on hold agents and instantly allocates queries.

Take corrective action in real time

Allow your RMs and agents to consult with supervisors in real time
Supervisors can view and monitor chats in real time
Supervisors can intervene in real time for corrective guidance and maintaining the quality of chat.