Success Stories

Increasing business outcomes and creating loyal customers, at scale, on a unified platform

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Unified platform to transform customer experience & workforce efficiency

CRMNEXT implementation covered all processes related to prospect, opportunity, customer and performance management. The product rollout has been seamless. It is accessible across all channels and devices inclusive of branch, web and mobile. With its disruptive technologies, the team has helped us in gaining maximum value from the investment.

Faizal Mohammed

CIO & Head of Transformation - National Bank of Oman

Driving digital transformation on a responsive composable platform

BDI is always committed to enable customers to take control of their financial objectives and goals. With CRMNEXT, we collaboratively work towards achieving BDI’s vision of transforming to a Digital First Bank focused on delivering best-in-class banking services enabled through innovative use of technology. The Bank has created a digital customer experience and action platform, leveraging the elasticity and seamless integrations across digital channels and branches. CRMNEXT platform provides a unified view of the customer, maximizing customer lifecycle value with stellar user experience.

Henny Liu SVP

IT Digital & Front-End Solution Head - BDI Bank

Delivering ONE BANK experience on a responsive composable platform

"We believe in CRMNEXT. With over 1,00,000+ users & 4,500+ branches & multiple integration points, it was hard for any system to match our expectations. We have enjoyed 99.9% uptime availability & seamless scalability. It just seems perfect."

GYAN SHANKAR

Senior VP, IT - HDFC Bank

Smart digital transformation to power business growth and customer loyalty

Maximizing Customer Lifecycle Value with a Smart Customer Service Platform

Delivering customer experience transformation at AXIS bank

"We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simplified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly."

MR. AVINASH RAGHAVENDRA

Executive Vice President, IT - Axis Bank