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Smarter Sales & Order Management

40% Reduction in inventory holding costs through real-time inventory tracking and demand forecasting

  • Real Time Inventory Tracking

    Real Time Inventory Tracking

    • Track inventory levels in real-time, with automatic updates as products are sold or restocked to avoid stockouts and reduce overstocking.

    • Get comprehensive view of inventory levels across all locations, with tools for managing inventory transfers and optimizing stock levels to make informed decisions about replenishment and restocking, reducing costs and improving efficiency.

    • Get real time insights on product and SKU performance, with data on sales trends, demand patterns, and product profitability.

  • Automated Order Processing

    Automated Order Processing

    • Automate the order confirmation process and send confirmations to customers instantly

    • Automate invoice and payment processes to avoid errors and delays

    • Improve operational efficiency and deliver high quality customer service

  • Integrated Sales Reporting

    Integrated Sales Reporting

    • Monitor sales performance across all channels and make data-driven decisions.

    • Get customizable dashboards that provide an overview of key metrics, such as sales volume, customer behavior, and product performance.

    • Analyze sales data in-depth and generate custom reports, providing insights into customer behavior, sales trends, and product performance, which can inform future sales strategies.

AI driven Customer Management

80%+ customer queries handled by chatbots, reducing customer servicing costs by 30%

  • AI driven personalization

    AI driven personalization

    • Purchase history, browsing behavior, and demographic data can be analyzed by AI models to deliver personalized interactions with customers.

    • Get complete view of customer intelligence, spending habits to better understand customer preferences and provide targeted recommendations, offers, and promotions.

    • Foster stronger relationships with customers and increase loyalty to the brand.

  • Predictive Analytics

    Predictive Analytics

    • Analyse customer behavior, purchase patterns, and historical data to identify potential future trends, to make data-driven decisions about inventory, promotions, and marketing strategies.

    • Create personalized product recommendations and marketing campaigns that increase engagement, retention, and revenue.

    • Forecast demand accurately, optimize supply chain and inventory management, reducing waste and minimizing stockouts.

  • Smart Chatbots

    Smart Chatbots

    • Provide instant customer support and assistance, 24/7, reduce response time and reduce operational costs

    • Understand customer queries and provide relevant and accurate responses with NLP and ML

    • Provide personalized recommendations and offers based on customer preferences, purchase history, and browsing behavior.

Intelligent Analytics & Reporting

15% Increase in sales with 5%+ increase in profit margin through data analytics driven business decisions

  • Data Analysis

    Data Analysis

    • Get real time analysis on customer data, sales trends, and inventory levels.

    • Gain valuable insights into operations and make data-driven decisions to improve business performance.

    • Generate custom reports based on specific metrics and KPIs, to monitor performance and identify areas for improvement.

  • Real Time Reporting

    Real Time Reporting

    • Get real-time reporting on KPIs, such as sales volume, revenue, and customer retention.

    • Monitor performance in real-time to take corrective actions quickly if necessary.

    • Real-time reporting helps retailers make informed decisions to improve business performance.

  • Customizable Dashboards

    Customizable Dashboards

    • Customize the dashboard according to your preferences, displaying the most important metrics for you

    • Get a clear overview of the business performance at a glance and identify areas that need improvement

    • Make better decisions based on the relevant data displayed on the dashboard

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

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Kotak Life Insurance

200% Increase in first-touch resolutions rates & more

TATA AIA

70% Improvement in Service TAT & More

PNB Metlife

90% Reduction in Service TAT

Bajaj Allianz

Insurance CRM for a Continuous, Delightful Experience

Resources

Embrace Risks Profitably In Insurance
Embrace Risks Profitably In Insurance

Embrace Risks Profitably In Insurance

Insuring the Future with AI-Driven Risk Management

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Insurance CRM: Creating Value Through Next-Generation Operating Models
Insurance CRM

Insurance CRM: Creating Value Through Next-Generation Operating Models

The purpose of insurance is enough protection for a rainy day. The covid-19 pandemic cloudburst means even the most prudent insurers are rapidly needing a bigger umbrella.

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Next Generation Digital Journeys in Insurance Claims
Next Generation Digital Journeys in Insurance Claims

Next Generation Digital Journeys in Insurance Claims

For the first time in decades, insurers are playing a tune that the customers can whistle.

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