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Success Stories

In our customers' words, how we got them ready for anything the future could bring.

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Arab Bank

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Khan Bank

Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

BDI Bank

Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

HDFC Bank

86% Improvement In Customer Loyalty Index

National Bank of Oman

240% Increase In Lead Conversions And More High-Impact Results Below

SBI Bank

Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

Reserve Bank of India

Delivering end to end, omnichannel, timely resolutions for customer issues

AXIS Bank

90% Reduction in average service turnaround time and more transformations inside

IndusInd Bank

Deliver Next Generation Customer Engagement & Experience

Kotak Bank

400% Increase In CASA Leads & More Transformations Inside

Kotak Life Insurance

400% Increase In CASA Leads & More Transformations Inside

TP Bank

Seamlessly onboarding customers with a unified platform

Tata AIA

Transforming relationships through NEXT generation Digital CRM

PNB Metlife

90% Reduction in Service TAT

Security Bank

Digital Transformation on a Unified Platform

Bajaj Allianz

Delivering a unified experience across channels

Max Life

Gaining Agility with Next Generation Operating Model

SBI Life

Change ready technology platform that streamlines and accelerate Insurance

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

MODERNIZE CORPORATE RELATIONSHIPS

70% Increase in High Value Deals*

  • Smart Corporate & Group 360

    Smart Corporate & Group 360

    • Real-time account, contact and group intelligence from a unified customer data platform.

    • Group 360 gives you a hierarchical grouping of accounts, subsidiaries, partners, vendors, counter parties & more.

    • Increase revenue opportunities through network deal effect.

  • Systematically pipeline management with accurate forecasting

    Systematically manage pipelines with accurate forecasting

    • Configure forecast models and define dimensions, quotas, target, product, review and planning.

    • Leverage corporate banking CRM-powered prescriptive analytics that delivers recommended actions to close pipeline/quota gaps.

  • Accelerate opportunity sales cycles

    Accelerate opportunity sales cycles

    • Build basic or advanced opportunity playbooks with a visual playbook designer.

    • Advanced corporate banking CRM-enabled playbooks across leads and opportunities, with role-based assigning of owners.

    • Schedule daily activities like sending emails, creating templates, send meeting invites & assign playbooks for specific opportunities.

  • Account planning with AI/ML models

    Account planning with AI/ML models

    • Intelligent account planning with real time engagement scores, risk scores, contact score and create activities directly from channels.

    • Build self-learning predictive models for closure probability, deal insights and more.

    • Create adaptive prescriptive models that harness signals taken by users and corporate customers to deliver next best actions such as best content to share, campaign recommendations and more.

  • Accelerate RM performance

    Accelerate RM performance

    • A corporate banking CRM to track and evaluate meetings scheduled by RMs.

    • Real-time view of lead conversion rates and hit rates with the Catalyst Performance Modeler

    • Next best actions with real time insights like product offer suggestion, creating new appointments & more.

  • Keep track of activities with reports and dashboards

    Keep track of activities with reports and dashboards

    • Design custom tabular and matrix reports through the UI Report designer in a few clicks.

    • Conduct advanced analysis with custom calculations, and trend analysis for user-defined time periods with advanced data visualization options, such as heat maps, tree maps, bubble charts, or scatter plots.

    • Auto-generate, schedule, and trigger personalized reports based on roles and permissions via emails from a single report.

INSTANT ACCOUNTS & ONBOARDING

60% Reduction in customer acquisition costs

  • Instant business account opening with faster onboarding

    Instant business account opening with faster onboarding

    • Smart corporate CRM-powered digital current account opening journeys with instant activation.

    • Enable instant funding options through integrations with multiple payment gateways.

    • Pattern based integrations with regulatory agencies, DWH, back office, core banking, compliant with GDPR, AML, KYC and other Government regulations.

  • Create attractive, responsive screens with Vivid Screen Designer

    Create attractive, responsive screens with Vivid Screen DesignerTM

    • Modify backgrounds and add validations on fields with a drag-and-drop designer.

    • Design screens for change-ready journeys on the fly.

    • Intuitively define data sources and custom actions.

RISK RATING PLATFORM

10% Increase in Active Risk Ratings Y-o-Y at HDFC Bank

  • End-to-end borrower processing

    End-to-end borrower processing

    • Create and import borrowers with proper checker processes and validations, fully compliant with government regulations.

    • Configure processes to any industry, group entities, size and manage multiple countries.

    • Analyse different rating behaviour scenarios on different natures of borrowers incl. greenfield entities to operational entities.

  • Create your own business differentiators with smart Rating models

    Create your own business differentiators with smart Rating models

    • Use a powerful business rule engine to design proprietary and unique rating models.

    • Enable automatic triggering of ratings based on custom criteria, for instance, external rating downgrade, financial spreads, etc.

    • Input risk rating parameters including financial ratios, industry risks, market risks, business risks and financial risks.

  • Leverage the maximum potential of financial data

    Leverage the maximum potential of financial data

    • Easily upload financial data with smart, guided template suggestions.

    • 25+ pre-built models, with the flexibility of creating custom models through zero code, rating designer with minimal training.

    • Quickly validate borrower data and download financials in excel.

  • Be compliant in each step

    • Get better reporting structure with interim, and mid-journey reporting capabilities.

    • Complete rating process visibility with an end-to-end audit trail.

  • Quickly conduct stress tests and analyse the impacts

    Quickly conduct stress tests and analyse the impacts

    • Easily configure complex mathematical computations for scenario simulations.

    • Execute stress tests against historical datasets and get warning signals early on.

    • Automatically execute model calculation logic for bulk rating execution against sub-portfolios based on specific criteria.

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