AI powered Modern Customer Service Platform for Entreprises

Increase NPS score

by 70%

Enable near instantaneous fulfilment for every service needs.

Lower cost to serve

Reduce costs and extract maximum value from your channels with AI driven automation and end to end case management.
Smarter service processes

Enable hyper automation, straight through processes to scale service without scaling agents.
Increase loyalty and customer retention

Eliminate silos, streamline service processes, deliver personalized offers, resolve faster to make customers love you more.
Voice of the Customer

Proactively listen to the voice of the customer, quantify customer sentiments and perceptions by collecting feedback across channels such as email, websites, social media, text messaging, voice, a mobile application, in-app, kiosks and computer-assisted telephone interviewing.

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

Prospecting and Outreach
Lead Generation and Prioritization
Customer Insight and 360 View
Account Opening
Customer Self-Service and Engagement Capabilities

Read the report

AI driven

Modern Service

Real time intelligent from a unified customer data platform

Get a unified view of your customer with real time display of product holdings, transactions, interactions, service requests, happiness score, churn score, sentiment analysis and more
Deliver a superior service experience
Intelligence available to agents and RMs at all touchpoints.

Close cases faster

Capture service requests including from any channel including email, SMS, web, social, WhatsApp, Facebook Messenger, Google Business Messenger, call centre, branches.
Enrich cases automatically with customer information, categories, sub-categories and sub-subcategories.
Capability to create parent and child cases to simplify case logging for customers and provide faster turnaround times.

Deliver continuous channel experience

Instantly connect to customer's preferred channels incl. Voice, Text, Email, WhatsApp, Google Business Messenger, Facebook messenger and more.
Real time voice analytics, sentiment analytics with next best action suggestions for greater delights.
Powerful Action Centre enabled with Straight Through Processing (STP) and dynamic knowledge screens for instant and faster fulfilment.

Conversational AI at your service

Automate routine service queries and resolutions with a bots first approach.
Increase First Touch Resolutions and close cases faster with chatbots for both, customers and contact centre teams.
Accurate resolutions, powered by real time continuous intelligence capabilities with quicker knowledge search and seamless handover to human support.

Smarter service made simpler

Leverage the power of 7 layers of proprietary AI driven journey and process designers to create agile and adaptive processes.
Drag and drop driven, visual graphical tools to design intelligent and change ready processes and screens.
Handle complex parallel workflows, assignment rules and categories of queries, requests or complaints.

Faster resolutions with accurate knowledge

Get one touch access to solutions
Assist customers in real time with AI powered article, expert, and relevant product recommendation

Measure operational performance

Identify improvements in customer journeys and prioritize actions that elevate retention and revenue growth.
Get tangible measurement of customer experience, loyalty, net promoter scores, agent efficiency and more with deep analytics and customizable KPIs.

Empower customers to serve themselves

Allow customers to create or edit service requests.
Customers can find solutions with quick access to knowledge banks, check status updates and more.

Uberize service delivery

Create field agent visits from any case and integrate field visits with accounts, contacts, assets, cases etc.
Automatically assign field visits to the right resource based on time, skills, location or any configurable business rules, including geo tagging.
Eliminate multiple field visits with AI driven nudges for field agents.