Increase NPS score
by 70%
Enable near instantaneous fulfilment for every service needs.

BUSINESSNEXT recognized as a Leader
Forrester Wave™ Financial Services CRM, 2023
Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below
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Prospecting and Outreach
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Lead Generation and Prioritization
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Customer Insight and 360 View
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Account Opening
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Customer Self-Service and Engagement Capabilities
AI driven
Modern Service
Real time intelligent from a unified customer data platform
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Get a unified view of your customer with real time display of product holdings, transactions, interactions, service requests, happiness score, churn score, sentiment analysis and more
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Deliver a superior service experience
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Intelligence available to agents and RMs at all touchpoints.
Close cases faster
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Capture service requests including from any channel including email, SMS, web, social, WhatsApp, Facebook Messenger, Google Business Messenger, call centre, branches.
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Enrich cases automatically with customer information, categories, sub-categories and sub-subcategories.
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Capability to create parent and child cases to simplify case logging for customers and provide faster turnaround times.
Deliver continuous channel experience
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Instantly connect to customer's preferred channels incl. Voice, Text, Email, WhatsApp, Google Business Messenger, Facebook messenger and more.
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Real time voice analytics, sentiment analytics with next best action suggestions for greater delights.
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Powerful Action Centre enabled with Straight Through Processing (STP) and dynamic knowledge screens for instant and faster fulfilment.
Conversational AI at your service
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Automate routine service queries and resolutions with a bots first approach.
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Increase First Touch Resolutions and close cases faster with chatbots for both, customers and contact centre teams.
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Accurate resolutions, powered by real time continuous intelligence capabilities with quicker knowledge search and seamless handover to human support.
Smarter service made simpler
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Leverage the power of 7 layers of proprietary AI driven journey and process designers to create agile and adaptive processes.
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Drag and drop driven, visual graphical tools to design intelligent and change ready processes and screens.
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Handle complex parallel workflows, assignment rules and categories of queries, requests or complaints.
Faster resolutions with accurate knowledge
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Get one touch access to solutions
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Assist customers in real time with AI powered article, expert, and relevant product recommendation
Measure operational performance
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Identify improvements in customer journeys and prioritize actions that elevate retention and revenue growth.
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Get tangible measurement of customer experience, loyalty, net promoter scores, agent efficiency and more with deep analytics and customizable KPIs.

Empower customers to serve themselves
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Allow customers to create or edit service requests.
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Customers can find solutions with quick access to knowledge banks, check status updates and more.
Uberize service delivery
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Create field agent visits from any case and integrate field visits with accounts, contacts, assets, cases etc.
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Automatically assign field visits to the right resource based on time, skills, location or any configurable business rules, including geo tagging.
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Eliminate multiple field visits with AI driven nudges for field agents.
inspirational
Success Stories
In our customers' words, how we got them ready for anything the future could bring.
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