Modern Sales

modern sales

Increase conversions

by 240%

Streamline processes, embed efficiency, and reduce selling costs

  • Elevate sales team performance

    Elevate sales team performance

    Get complete visibility with predictive analytics that dynamically updates your forecast, account & customer engagement levels, playbooks and actions to excel performance.

  • Be one step ahead of customer needs

    Be one step ahead of customer needs

    Know needs before a customer does and capture opportunities at the right moments across all touchpoints with personalized offers to boost conversions.

  • Make selling simple with hyper automation

    Make selling simple with hyper automation

    Reduce complex sales processes to as easy as a few clicks with AI driven opportunity management, guided coaching.

  • Seamless buying experience across channels

    Seamless buying experience across channels

    With digital scalability, deliver a continuous experience across all modern and traditional channels.

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

AI driven

Modern Sales Platform

Real time intelligence from a unified customer data
                                            platform

Real time intelligence from a unified customer data platform

  • Get industry or sectoral insights and intelligence such as recent news releases or changes in corporate leadership.

  • With group 360, you get a hierarchical grouping of corporate customer, its subsidiaries, partners, vendors and counter parties across geographies.

  • Get a holistic contact information that includes demographics, hierarchy levels, contact information, interactions, preferred contact channel, associated opportunities, service requests, escalations and more.

Increase high quality leads

Increase high quality leads

  • Capture leads from multiple channels including website, mobile apps, SMS, phone calls, missed calls, Branch, ATMs, KIOSK, Business Correspondents (BC), Business Facilitator (BF), Direct Selling Agent (DSA), online lead aggregators and more.

  • Route high volume leads with smart routing logics.

  • Identify and work on high value leads with AI/ML driven lead scoring.

Faster sales cycles

Faster sales cycles

  • Get a comprehensive overview of stages, probabilities, anticipated closure dates, sales team details, anticipated revenue etc. across product lines.

  • Prioritize opportunities with predictive health scoring to monitor prospect engagement levels and determine propensity to buy.

  • Build multi step lead qualification cadences and get prescriptive recommendations for next best actions that include the best time and channel to connect, for each opportunity stage.

Get complete visibility of future growth

Get complete visibility of future growth

  • Monitor and manage pipeline values, anticipated revenues and opportunity closure dates.

  • Display forecasted revenue versus assigned quota for future time periods.

  • Enable sales force to close any pipeline-to-quota or forecast-to-quota gaps with recommended next best actions, powered by prescriptive analytics.

Unify team efforts

Unify team efforts

  • Create and run smart meetings that make related tasks actionable and accountable across teams and branches with Smart Cogent Meetings.

  • Get your own private social network that allows your sales force to openly collaborate on opportunities and exchange posts, links, and files.

  • Host and manage OCR capable documents related to various accounts, leads, cases etc with seamless integration with third party document storage drives like Dropbox, Google Drive and ONE Drive.

Uberize your sales team

Uberize your sales team

  • Prioritize daily activities and get the optimum sales route with geo routing functions.

  • Track leads in real time and manage followup /engagement activities for nearby leads with GPS Navigation.

  • Get advanced mobile functionalities including voice functions for entering or updating sales data along with push alerts.

Keep track of activities

Keep track of activities

  • Design custom tabular and matrix reports through the UI Report designer in a few clicks.

  • Conduct advanced analysis with custom calculations, trend analysis for user-defined time periods with advanced data visualization options, such as heat maps, tree maps, bubble charts, or scatter plots.

  • Auto-generate, schedule and trigger personalized reports based on roles and permissions via emails from a single report.

Accelerate team's capability to deliver
                                            results

Accelerate team’s capability to deliver results

  • Catalyst Performance Modeler assists your team in setting targets based on roles, products, time period, channels, revenue, quantity and conversion rates etc. for in-depth planning and execution.

  • Assign targets at multiple hierarchies and rolled up depending on organizational policies and strategies.

  • Sales team can achieve targets by auto calculating and auto creating the required number of leads, campaigns, interactions and conversions on daily basis.

inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

view all
Arab Bank

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Khan Bank

Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

BDI Bank

Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

HDFC Bank

86% Improvement In Customer Loyalty Index

National Bank of Oman

240% Increase In Lead Conversions And More High-Impact Results Below

SBI Bank

Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

Reserve Bank of India

Delivering end to end, omnichannel, timely resolutions for customer issues

AXIS Bank

90% Reduction in average service turnaround time and more transformations inside

IndusInd Bank

Deliver Next Generation Customer Engagement & Experience

Kotak Bank

400% Increase In CASA Leads & More Transformations Inside

Kotak Life Insurance

400% Increase In CASA Leads & More Transformations Inside

TP Bank

Seamlessly onboarding customers with a unified platform

Tata AIA

Transforming relationships through NEXT generation Digital CRM

PNB Metlife

90% Reduction in Service TAT

Security Bank

Digital Transformation on a Unified Platform

Bajaj Allianz

Delivering a unified experience across channels

Max Life

Gaining Agility with Next Generation Operating Model

SBI Life

Change ready technology platform that streamlines and accelerate Insurance