Increase Lead conversions

by 300%

Make leads love talking to you.

  • Unlock revenues from all channels

    Unlock revenues from all channels

    Automatically capture leads from multiple channels, incl. keyword driven lead creation and grow your sales pipelines.

  • AI powered engagement

    AI powered engagement

    Get real time, AI driven insights like action triggered lead scoring, predictive analytics like probability to score, nudges, guided coaching and more to help your teams instantly identify and work on high value leads.

  • End to end visibility

    End to end visibility

    Capture each lead interaction across channels, prioritize action triggered nurturing activities and capitalize on every closure opportunity.

  • Zero lead leakage

    Zero lead leakage

    Leave no leads behind with intelligent automation and accelerate sales cycles.

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

AI powered

Modern Lead Management

Easily process high lead volumes

Easily process high lead volumes

  • Capture leads across channels, campaigns in real time or upload in batches manually.

  • Identify, clean lead funnel by removing inactive leads and automatically match leads to accounts

  • Collect and build firmographics, demographic and behavioural history for both leads and accounts.

Enrich leads in real time

Enrich leads in real time

  • Clean lead information in real time, integrate external profile enrichment sources and store profile data

  • Associate the right information with the right lead and account

  • Eliminate incomplete, redundant, or duplicate lead information

Identify and work on high quality leads faster

Identify and work on high quality leads faster

  • Create multiple lead qualification and scoring processes using AI/ML driven business rules

  • Boost Account Based Marketing (ABM) with account and engagement scoring.

  • Set scores based on criteria including campaign, product type, customer segment, lead data fields, estimated customer value, opportunity value and more.

Deliver faster lead fulfilment

Deliver faster lead fulfilment

  • Create lead management workflows to manage and control the lead life cycle through drag and drop visual designers.

  • Auto routing leads through intelligent logic, including lead scoring, qualification, nurture, augmentation, and distribution processes based on criteria such as geography, estimated value and more.

  • Execute multiple lead management processes and workflows simultaneously in a single instance.

Zero lead slippage

Zero lead slippage

  • Implement your lead strategy across multiple channels or platforms, thus maximizing opportunities to interact with prospective customers.

  • Capture and nurture from basic channels including emails, websites, landing pages, microsites, social, webinar, direct and more

  • Take advantage of advanced channels including E-commerce, VR/AR, trade shows, events and more.

Measure operational performance

Measure operational performance

  • Predictively forecast revenue generation, revenue guidance and insights based on current lead volumes/quality.

  • Get preconfigured reports, insightful, role based, dashboards, metrics and KPIs.

  • Close the loop between sales and marketing with real time attribution and get prescriptive analytics like journey design, content recommendations, campaign optimization and more, driven by AI/ML models.

inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

view all
Arab Bank

Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

Khan Bank

Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

BDI Bank

Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

HDFC Bank

86% Improvement In Customer Loyalty Index

National Bank of Oman

240% Increase In Lead Conversions And More High-Impact Results Below

SBI Bank

Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

Reserve Bank of India

Delivering end to end, omnichannel, timely resolutions for customer issues

AXIS Bank

90% Reduction in average service turnaround time and more transformations inside

IndusInd Bank

Deliver Next Generation Customer Engagement & Experience

Kotak Bank

400% Increase In CASA Leads & More Transformations Inside

Kotak Life Insurance

400% Increase In CASA Leads & More Transformations Inside

TP Bank

Seamlessly onboarding customers with a unified platform

Tata AIA

Transforming relationships through NEXT generation Digital CRM

PNB Metlife

90% Reduction in Service TAT

Security Bank

Digital Transformation on a Unified Platform

Bajaj Allianz

Delivering a unified experience across channels

Max Life

Gaining Agility with Next Generation Operating Model

SBI Life

Change ready technology platform that streamlines and accelerate Insurance