Rev up Sales
A 1 point increase in CX Index Score increase annual incremental revenue per Auto Enterprise by $1.2 Billion - Forrester Research
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AI-driven Inventory Management
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Real-time tracking of inventory levels ensures that the system always has accurate data on the quantity and location of each item in stock.
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Prevent overstocking and understocking by analysing historical data and other factors, such as seasonality, promotions, and customer behaviour with AI/ML models.
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Automate the reordering process, generating purchase orders and sending them to suppliers when inventory levels fall below a certain threshold.
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AI Lead Scoring
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Score leads based on various factors, such as demographics, behavior, and interests to prioritize leads based on their potential to convert into customers.
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Use AI models to analyse customer data, such as their past purchases, browsing behavior, and preferences, to provide personalized product recommendations to each lead.
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Automate lead nurturing by sending personalized and relevant messages to leads at different stages of the sales funnel, track how leads respond to messages and more.
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Pipeline Management
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Get intelligent forecasting by analysing data from past deals and other relevant factors, such as customer behaviour, competitor activity, and market trends.
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Analyse the sales process and identify areas for improvement, such as bottlenecks with AI/ML models.
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Deliver actionable insights to sales reps, such as which deals are likely to close, which leads require follow-up, and which products or services are most popular.
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Smarter Service
88% of customers who had a positive service experience would recommend a dealership to others – Delloite
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Holistic Customer 360
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Get complete customer intelligence, including demographics, segments, preferences, past services, repairs, and maintenance, as well as the status of any ongoing services.
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Capture & manage all service requests with detailed customer histories to provide FTR resolutions and outstanding customer experiences at all touch points.
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Utilize customer data, purchase & service histories, activity patterns, and embedded analytics to offer in-context, relevant products & services to customers across channels.
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Easy Appointment Scheduling
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Allow customers to book maintenance or repair services online, making it more convenient and accessible for them to schedule appointments.
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Enable service representatives to assign technicians to appointments based on their expertise, availability, and workload.
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Track the service history of each vehicle, including past services, repairs, and maintenance.
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Warranty & Recall Management
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Get an overview of warranty terms and conditions, as well as any recalls that affect a specific make and model of vehicle.
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Track the status of warranty claims and recall repairs, ensuring that they are completed in a timely manner.
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Provide timely updates to customers about the status of their warranty claims and recall repairs, keeping them informed and engaged throughout the process.
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Dealership Management
60% of customers expect to complete most of their car-buying process online, but only 19% of dealerships currently offer a complete online purchase process - Delloite
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AI Sales Enablement
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Enable dealership managers to track the performance of their sales team using AI-powered analytics, for real-time insights into key sales metrics, such as lead conversion rates, sales volume, and customer satisfaction.
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Get automated target achievement plans to empower their sales team to achieve their targets.
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Deliver guided coaching and training tools for sales representatives, leveraging AI-powered, personalized recommendations for improving sales performance.
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Inventory Management
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Empower dealership managers to track their inventory of vehicles in real-time, with up-to-date information on availability, location, and pricing.
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Get automated alerts for low inventory levels, enabling managers to quickly restock popular models and avoid stockouts.
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Enable analytics and insights into inventory performance, enabling managers to identify trends, optimize inventory levels, and make data-driven decisions.
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Finance & Accounting
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Allow dealership managers to track and manage expenses related to vehicle sales, maintenance, and other dealership operations.
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Get automated tools for managing accounts payable and receivable, streamlining payment processing and reducing the risk of late payments.
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Make informed decisions about pricing, inventory management, and other aspects of dealership operations, based on real-time financial data and insights.
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BUSINESSNEXT recognized as a Leader
Forrester Wave™ Financial Services CRM, 2023
Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below
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Prospecting and Outreach
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Lead Generation and Prioritization
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Customer Insight and 360 View
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Account Opening
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Customer Self-Service and Engagement Capabilities
inspirational
Success Stories
In our customers' words, how we got them ready for anything the future could bring.
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