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Rev up Sales

A 1 point increase in CX Index Score increase annual incremental revenue per Auto Enterprise by $1.2 Billion - Forrester Research

  • AI-driven Inventory Management

    AI-driven Inventory Management

    • Real-time tracking of inventory levels ensures that the system always has accurate data on the quantity and location of each item in stock.

    • Prevent overstocking and understocking by analysing historical data and other factors, such as seasonality, promotions, and customer behaviour with AI/ML models.

    • Automate the reordering process, generating purchase orders and sending them to suppliers when inventory levels fall below a certain threshold.

  • AI Lead Scoring

    AI Lead Scoring

    • Score leads based on various factors, such as demographics, behavior, and interests to prioritize leads based on their potential to convert into customers.

    • Use AI models to analyse customer data, such as their past purchases, browsing behavior, and preferences, to provide personalized product recommendations to each lead.

    • Automate lead nurturing by sending personalized and relevant messages to leads at different stages of the sales funnel, track how leads respond to messages and more.

  • Pipeline Management

    Pipeline Management

    • Get intelligent forecasting by analysing data from past deals and other relevant factors, such as customer behaviour, competitor activity, and market trends.

    • Analyse the sales process and identify areas for improvement, such as bottlenecks with AI/ML models.

    • Deliver actionable insights to sales reps, such as which deals are likely to close, which leads require follow-up, and which products or services are most popular.

Smarter Service

88% of customers who had a positive service experience would recommend a dealership to others – Delloite

  • Holistic Customer 360

    Holistic Customer 360

    • Get complete customer intelligence, including demographics, segments, preferences, past services, repairs, and maintenance, as well as the status of any ongoing services.

    • Capture & manage all service requests with detailed customer histories to provide FTR resolutions and outstanding customer experiences at all touch points.

    • Utilize customer data, purchase & service histories, activity patterns, and embedded analytics to offer in-context, relevant products & services to customers across channels.

  • Easy Appointment Scheduling

    Easy Appointment Scheduling

    • Allow customers to book maintenance or repair services online, making it more convenient and accessible for them to schedule appointments.

    • Enable service representatives to assign technicians to appointments based on their expertise, availability, and workload.

    • Track the service history of each vehicle, including past services, repairs, and maintenance.

  • Warranty & Recall Management

    Warranty & Recall Management

    • Get an overview of warranty terms and conditions, as well as any recalls that affect a specific make and model of vehicle.

    • Track the status of warranty claims and recall repairs, ensuring that they are completed in a timely manner.

    • Provide timely updates to customers about the status of their warranty claims and recall repairs, keeping them informed and engaged throughout the process.

Dealership Management

60% of customers expect to complete most of their car-buying process online, but only 19% of dealerships currently offer a complete online purchase process - Delloite

  • AI Sales Enablement

    AI Sales Enablement

    • Enable dealership managers to track the performance of their sales team using AI-powered analytics, for real-time insights into key sales metrics, such as lead conversion rates, sales volume, and customer satisfaction.

    • Get automated target achievement plans to empower their sales team to achieve their targets.

    • Deliver guided coaching and training tools for sales representatives, leveraging AI-powered, personalized recommendations for improving sales performance.

  • Inventory Management

    Inventory Management

    • Empower dealership managers to track their inventory of vehicles in real-time, with up-to-date information on availability, location, and pricing.

    • Get automated alerts for low inventory levels, enabling managers to quickly restock popular models and avoid stockouts.

    • Enable analytics and insights into inventory performance, enabling managers to identify trends, optimize inventory levels, and make data-driven decisions.

  • Finance & Accounting

    Finance & Accounting

    • Allow dealership managers to track and manage expenses related to vehicle sales, maintenance, and other dealership operations.

    • Get automated tools for managing accounts payable and receivable, streamlining payment processing and reducing the risk of late payments.

    • Make informed decisions about pricing, inventory management, and other aspects of dealership operations, based on real-time financial data and insights.

Forrester Badge

BUSINESSNEXT recognized as a Leader

Forrester Wave™ Financial Services CRM, 2023

Forrester's comprehensive evaluation of financial services CRM providers against 39 criteria includes BUSINESSNEXT as a leader, securing highest scores for the top five evaluation criteria below

  • Prospecting and Outreach

  • Lead Generation and Prioritization

  • Customer Insight and 360 View

  • Account Opening

  • Customer Self-Service and Engagement Capabilities

inspirational

Success Stories

In our customers' words, how we got them ready for anything the future could bring.

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Kotak Life Insurance

200% Increase in first-touch resolutions rates & more

TATA AIA

70% Improvement in Service TAT & More

PNB Metlife

90% Reduction in Service TAT

Bajaj Allianz

Insurance CRM for a Continuous, Delightful Experience

Resources

Embrace Risks Profitably In Insurance
Embrace Risks Profitably In Insurance

Embrace Risks Profitably In Insurance

Insuring the Future with AI-Driven Risk Management

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Insurance CRM: Creating Value Through Next-Generation Operating Models
Insurance CRM

Insurance CRM: Creating Value Through Next-Generation Operating Models

The purpose of insurance is enough protection for a rainy day. The covid-19 pandemic cloudburst means even the most prudent insurers are rapidly needing a bigger umbrella.

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Next Generation Digital Journeys in Insurance Claims
Next Generation Digital Journeys in Insurance Claims

Next Generation Digital Journeys in Insurance Claims

For the first time in decades, insurers are playing a tune that the customers can whistle.

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