Khan Bank

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Highlights Highlights

  • 4200 +

    Users

  • 520 +

    Branches

  • 190 +

    Integration Touchpoints

  • 520 +

    categories

  • 240 +

    First Touch Resolution (FTRs)

  • 85 +

    Straight Through Processes

download Success Stories

what was Khan Bank looking for

  • Service Modernization

  • Actionable customer 360 with KYC & Biometrics

  • Holistic product 360

  • Smarter Activity Management

  • Seamless Integrations

  • Insightful Reports and Dashboards

solutions delivered

  • Service Modernization

    CRMNEXT went beyond traditional service implementation to deliver a design scalable for the future. The platform reduces customer attrition & modernizes customer engagement at Khan Bank with a single view of customers with real-time data centralization. Khan bank is now delivering faster fulfilment by connecting front & back-office processes with straight-through processes, reducing the total cost of ownership by leveraging existing tech and measuring the success of automation with AI-powered customer analytics.

  • Actionable Customer 360 with KYC & Biometrics

    CRMNEXT delivers a single integrated view of retail and corporate customers, with a real-time display of product holdings, transactions, interactions, service requests, happiness score, churn score, sentiment analysis and more for superior service delivery. The platform delivers complete KYC with seamless integrations with multiple systems including National IDs, FIU etc. and enhanced security with integrated biometric devices.

  • Smarter Activity Management

    Khan Bank users can create and run smart meetings that make related tasks actionable and accountable across teams and branches using CRMNEXT. Supervisors can track & review meetings planned/scheduled by members for a defined period, follow-ups, and resulting opportunities. Users can host, manage and share OCR-capable documents related to various accounts, leads, cases etc on Pulse, along with internally collaborating on deals and opportunities via chat, share links and more. CRMNEXT seamlessly integrates third-party document storage drives like Dropbox, Google Drive and ONE Drive.

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