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Khan Bank

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Highlights Highlights

  • 4200 +

    Users

  • 520 +

    Branches

  • 190 +

    Integration Touchpoints

  • 520 +

    categories

  • 240 +

    First Touch Resolution (FTRs)

  • 85 +

    Straight Through Processes

download Success Stories

what was Khan Bank looking for

  • Service Modernization

  • Actionable customer 360 with KYC & Biometrics

  • Holistic product 360

  • Smarter Activity Management

  • Seamless Integrations

  • Insightful Reports and Dashboards

solutions delivered

  • Service Modernization

    CRMNEXT went beyond traditional service implementation to deliver a design scalable for the future. The platform reduces customer attrition & modernizes customer engagement at Khan Bank with a single view of customers with real-time data centralization. Khan bank is now delivering faster fulfilment by connecting front & back-office processes with straight-through processes, reducing the total cost of ownership by leveraging existing tech and measuring the success of automation with AI-powered customer analytics.

  • AI-Driven Customer Intelligence < class="cm-mobile-line-break"> (Customer 360)

    BUSINESSNEXT implemented a unified Customer 360 platform that consolidates product holdings, transactions, service interactions, and engagement signals across more than 190 integration touchpoints. Relationship managers gain real-time access to customer profiles, churn indicators, sentiment scores, and engagement insights, enabling data-driven conversations and personalized product recommendations across retail and corporate banking segments.

  • AI-Assisted Sales Engagement and Opportunity Management

    The platform enables AI-driven next-best-action recommendations and opportunity insights that help bankers prioritize customer engagement and identify cross-sell opportunities based on lifecycle events, behavioral signals, and product eligibility. Intelligent activity management tools allow teams to schedule meetings, track follow-ups, and monitor opportunity progression while supervisors gain visibility into sales activities across branches.

  • Workflow Orchestration and Straight-Through Processing

    BUSINESSNEXT connects front- and back-office operations through automated workflows and straight-through processing (STP) to accelerate fulfilment of customer requests and reduce manual intervention. Integrated processes allow teams to manage leads, service cases, and account activities on a single platform while ensuring compliance with regulatory requirements.

  • Omnichannel Collaboration and Deal Management

    The platform supports collaborative sales engagement by enabling bankers to manage documents, collaborate internally on deals, and track opportunities through integrated communication and document-sharing tools. OCR-enabled document management and integrations with external storage platforms allow teams to securely manage sales and service documentation across accounts, leads, and cases.

  • Sales Analytics and Performance Insights

    BUSINESSNEXT provides role-based dashboards, AI-powered analytics, and more than 120 configurable reports to help managers monitor pipeline activity, service performance, and customer engagement metrics. Real-time reporting and customizable analytics enable leadership teams to optimize sales strategies and improve customer lifecycle value.

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