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Success Stories

HDFC Bank

Delivering ONE BANK experience on a responsive composable platform

"The system is used by over 100,000 users and 8,000 branches, BUSINESSNEXT supports hundreds of integrations to unify fragmented technology investment that led to a fractured customer experience. The bank was able to decommission over 25 applications, and arm the front office with a single user experience. We have enjoyed 99.9% uptime availability & seamless scalability. It just seems perfect."

VAIBHAV SAMANT

Senior Executive VP - HDFC Bank

AXIS Bank

Delivering customer experience transformation at AXIS bank

"We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solutions have paved the way for us to become the preferred financial solutions partner. We have successfully simplified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly."

MR. AVINASH RAGHAVENDRA

Executive Vice President, IT - Axis Bank

indusind-bank

Powering digital transformation at Indusind Bank

Technology and innovation have always been a critical focus area for the bank and that has been key towards achieving customer satisfaction. In keeping with this vision, we are delighted to integrate our banking systems with the CRMNEXT platform which will help automate and personalize processes, so that we can focus on meeting the unique needs of every customer and be even more strongly able to deliver stellar user experiences across the board.

Mr. Soumitra Sen

Head - Consumer Banking - IndusInd Bank

SBI Bank

Revolutionizing customer experience with future ready digital solutions

Cementing banking dominance with an intelligent, unified platform across all lines of businesses

TATA AIA

Transforming relationships through NEXT generation Digital CRM

CRMNEXT has helped us to integrate, refine and adopt processes, diversify offerings and provide a single platform with a powerful 360 view.

Samrat Das

CIO

kotak-bank

Delivering High Impact Banking on a reponsive composable platform

CRMNEXT enables us to deploy smart, intelligent journeys resulting in faster fulfilment and go to market for our new products and services and lower cost of sales. It has boosted our capabilities to deliver superlative customer experience and further strengthen customer loyalty.

Mr. Sanjay Gupta

President & Business Head (IT) - Kotak Bank

happy

journey

From strategy to execution, see how BUSINESSNEXT helps businesses deliver where it matters most.

  • HDFC Bank

    Delivering ONE BANK experience on a responsive composable platform

    86% Improvement In Customer Loyalty Index

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  • AXIS Bank

    Delivering customer experience transformation at AXIS bank

    90% Reduction in average service turnaround time and more transformations inside

    read more
  • IndusInd Bank

    Powering digital transformation at Indusind Bank

    Deliver Next Generation Customer Engagement & Experience

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  • SBI Bank

    Revolutionizing customer experience with future ready digital solutions

    Cementing Banking Dominance With An Intelligent, Unified Platform Across All Lines Of Businesses

    read more
  • TATA AIA

    Transforming relationships through NEXT generation Digital CRM

    read more
  • Kotak Bank

    Delivering High Impact Banking on a reponsive composable platform

    400% Increase In CASA Leads & More Transformations Inside

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  • Arab Bank

    Increasing business outcomes and creating loyal customers, at scale, on a unified platform

    Faster multi-country rollout on a multi-tenant architecture for the largest Arab banking network

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  • Abu Dhabi Islamic Bank

    Driving digital transformation & accelerating growth through a unified customer experience platform

    Delivering integrated digital journeys with intelligent automation and analytics for both retail and corporate banking

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  • bajaj-allianz

    Leveraging Digital Journeys for a Continuous, Delightful Experience

    Delivering a unified experience across channels

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  • BDI Bank

    Driving digital transformation on a responsive composable platform

    Fuelling Growth, Profits And Loyalty On A Modern CRM Platform

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  • Khan Bank

    Smart digital transformation to power business growth and customer loyalty

    Maximizing Customer Lifecycle Value With A Smart Customer Service Platform

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  • Kotak Life Insurance

    Delivering faster service experience across continuous channels

    Modernizing Service On An Agile, Scalable Platform

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  • National Bank of Oman

    Unified platform to transform customer experience & workforce efficiency

    240% Increase In Lead Conversions And More High-Impact Results Below

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  • RBI

    Driving Excellence in Customer Experience with a Smart Unified Digital Platform

    Delivering end to end, omnichannel, timely resolutions for customer issues.

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  • security-bank

    Delivering Better, Smarter Banking

    Digital Transformation on a Unified Platform

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  • PNB Metlife

    Scaling Personalized insurance experiance in real-time across all channels

    90% Reduction In Average Service Turnaround Time And More Transformations Inside

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  • TP Bank

    Leveraging technology to create sustainable growth differentiators

    Seamlessly onboarding customers with a unified platform

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  • Max Life

    Leveraging Intelligence and Automation to transform Customer Experience

    Gaining Agility with Next Generation Operating Model

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